FAQ

Welcome to the FAQ page for the TalkToStopAndShop Survey. We understand that you might have questions about the survey, eligibility, rewards, and how to participate. This section provides detailed answers to the most common queries to ensure a seamless experience for you.

General Questions

  • Question: What is the TalkToStopAndShop survey?

Answer: The TalkToStopAndShop survey is a customer feedback program designed by Stop & Shop to gather opinions about your shopping experience. It helps the company understand what works well and where improvements are needed. In return for your participation, you stand a chance to win a $500 gift card.

  • Question: Why should I participate in the survey?

Answer: By participating in the survey, you:

  • Help Stop & Shop improve its products and services.
  • Contribute to creating a better shopping environment.
  • Get a chance to win a $500 gift card as a token of appreciation for your valuable time.

 

  • Question: How long does the survey take to complete?

Answer: The survey is designed to be quick and easy. It takes about 5-10 minutes to complete, depending on the detail of your responses.

Eligibility and Rules

  • Question: Who is eligible to participate in the survey?

Answer: To participate in the TalkToStopAndShop survey, you must:

  • Be a legal resident of Connecticut, Massachusetts, New Jersey, New York, or Rhode Island.
  • Be at least 18 years old.
  • Have a valid Stop & Shop purchase receipt with a survey PIN.
  • Question: How many times can I participate?

Answer: Each participant is allowed one survey entry per month. Multiple entries within the same month will not be accepted.

  • Question: Are employees of Stop & Shop eligible to participate?

Answer: No, employees, representatives, and their immediate family members or affiliates of Stop & Shop are not eligible for the survey or sweepstakes.

Survey Process

  • Question: How do I take the survey?

Answer: Follow these steps to participate:

  1. Visit the survey website: www.TalktoStopandShop.com.
  2. Enter the survey PIN from your purchase receipt.
  3. Answer questions about your shopping experience, including store cleanliness, staff behavior, and product quality.
  4. Provide your name and email address to complete the entry.
  5. Submit the survey to be automatically entered into the sweepstakes.
  • Question: What types of questions are included in the survey?

Answer: The survey covers various aspects of your shopping experience, such as:

  • The quality and availability of products.
  • The behavior and helpfulness of staff.
  • Cleanliness and organization of the store.
  • Overall satisfaction with your visit.

Rewards and Sweepstakes

  • Question: What is the reward for completing the survey?

Answer: All survey participants are automatically entered into a monthly sweepstakes to win a $500 gift card.

  • Question: How are winners selected?

Answer: Winners are chosen through a random draw conducted at the end of each sweepstakes period. This ensures a fair and equal opportunity for all participants.

  • Question: How will I know if I’ve won?

Answer: Winners will be notified via the email address or phone number provided during the survey. Ensure your contact details are accurate to avoid missing out on notifications.

  • Question: Can I exchange the gift card for cash?

Answer: No, the $500 gift card is non-transferable and cannot be exchanged for cash. It is redeemable at any Stop & Shop store.

Technical Issues

  • Question: What should I do if I encounter problems accessing the survey website?

Answer: If you face technical issues, try the following:

  • Check your internet connection.
  • Ensure you are using a compatible browser (e.g., Chrome, Firefox, or Safari).
  • Clear your browser cache and cookies.
  • Contact Stop & Shop customer service for further assistance.
  • Question: What if I lose my receipt with the survey PIN?

Answer: Unfortunately, a valid receipt with a survey PIN is required to participate. Without it, you will not be able to access the survey.

Conclusion

The TalkToStopAndShop survey is a fantastic way to share your shopping experience, help improve services, and potentially win a $500 gift card. If you have further questions not covered here, feel free to reach out to Stop & Shop’s customer service. Participate today and let your voice make a difference!